IT Support Engineer

Job Description:

We are seeking a dedicated IT Support Engineer to provide technical assistance and ensure the smooth operation of IT systems. The ideal candidate will excel in diagnosing and resolving issues, maintaining system health, and collaborating with teams to deliver exceptional support and service.

Responsibility

• Act as the first point of contact for technical issues raised by the customer.
• Conduct regular system health checks, including hardware and software inspections.
• Diagnose and resolve system, hardware and network issues.
• Log, track, and resolve incidents within agreed service levels.
• Provide timely and accurate information to customer.
• Escalate complex issues to higher-level support or vendor support as necessary.
• Record, track, and document the request issue process.
• Communicate effectively with customers to gather information, explain issues, and provide resolution steps.
• Maintain up-to-date documentation for incidents, resolutions, and system configurations.
• Work closely with remote support teams or specialized engineers for escalations.
• Coordinate with customer IT teams for seamless operations.

Requirement

• Minimum 3 years experience in implementing, and managing IT infrastructure, including servers, networks, and storage systems.
• Familiarity with Linux, Windows, and basic networking principles (TCP/IP, DNS, DHCP).
• Experience with virtual machines (e.g., VMware, VirtualBox, KVM) and remote support tools.
• Experience in troubleshooting server and networking hardware issues and replacing components as needed.
• Basic understanding of cybersecurity practices, including secure password policies, malware prevention, and data privacy.
• Strong customer service orientation with good verbal and written communication skills.
• Problem-solving skills and ability to prioritize, categorize, and escalate issues based on severity and impact.

Job Summary:

We are looking for a Marketing and Sales Specialist to help develop marketing strategies, lead brand awareness events, create content for social media, and work with the sales team. The ideal candidate will have 3+ years of digital marketing experience, strong communication skills, and an understanding of modern marketing techniques. IT knowledge is a plus.

Responsibilities:

• Contributing to the development of marketing strategies
• Prepare and deliver appropriate presentations on products and services
• Conducting market research on rival products
• Negotiate/close deals
• Lead Educational events for brand awareness in organizing programs
• Write creative content on social media platforms
• Acquire insight in online marketing trends and keep strategies up-to-date
• Respond to customer inquiries (cmt, messenger, call, walk-in) and make report
• Designing and implementing marketing plans for company products
• Prepare and discuss marketing strategies with team and create content calendar
• Working with sales team to develop targeted sales strategies
• Coordinating with graphic designer
• Tracking sales data to ensure to meet the organization’s sales target

Requirements:

• Must have Diploma or Bachelor Degree
• Having IT knowledge is preferable
• Must have at least 3 years of digital marketing experience.
• Must have good communication skills and can work with team
• Must be familiar with Microsoft Office applications
• Knowledge of modern marketing techniques
• Understanding of commercial trends and marketing strategies
• Must be fluent in English
• Ability to work under pressure

Position – HR and Admin Executive

Job Description:

• Coordinate and arrange meetings with candidates and internal teams.
• Oversee the interview process and ensure smooth operations.
• Foster and maintain employee engagement and a positive work environment.
• Supervise and manage administrative activities to ensure efficient office operations.
• Handle monthly bill payments, including Social Security Board (SSB) payments, and manage contracts, and Subscriptions such as UMFCCI.
• Manage office utilities, including water, electricity, and phone, internet, and office software.
• Maintain inventory and manage the purchasing of office supplies as needed.
• Respond to emails and phone inquiries in a professional and timely manner.
• Organize and maintain a filing system for important and confidential company documents.
• Lead the negotiation process with suppliers to ensure the best quality, most competitive pricing, and optimal delivery timelines. Collect at least three quotations for comparison.
• Provide general support to the management team as needed.
• Maintain effective communication with government offices to support work-related activities.
• Occasionally assist in obtaining car passes for events or meetings.
• Build and maintain strong relationships with outsourced candidates.
• Track and manage attendance records for internal staff and outsourced candidates.

Job Requirements:

• Any degree holder
• Strong team player with the ability to work collaboratively in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Intermediate proficiency in English (both written and verbal communication).
• Competent in using email for professional correspondence.

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